Refund & Return Policy

Refund & Return Policy

Your satisfaction is our priority. We ensure a transparent process for cancellations, returns, and refunds under the Consumer Protection Act, 2019.

Policy Sections

Order Cancellation Policy

Before Shipment:

You may cancel your order before it is shipped by contacting our support team at:

• billing@webmaticsolutionsllc.com

or via live chat support.

If the order is cancelled before shipment, you will receive a full refund within 5–7 business days to your original payment method.

After Shipment:

Once an order is shipped, cancellation is not possible.

You may choose to reject the delivery, in which case the item will be returned to us, and a refund will be initiated after we receive the product in its original condition (see Refund Terms below).

Return & Replacement Policy

Eligibility

We accept returns and offer replacements only under the following conditions:

• You received a damaged, defective, or incorrect product.
• The product is unopened, unused, and returned in its original packaging with all accessories, manuals, and invoices.

Timeframe

You must raise a return request within 7 days of delivery.

To initiate a return or replacement, contact our support team with your Order ID, product photos, and reason for return.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling
• Software products, downloaded drivers, and licenses.
• Ink/toner cartridges once opened or used
• Customized or special-order items

Non-Refundable Services

Due to the nature of digital and remote technical services, all services rendered are final and non-refundable once work has commenced. This includes, but is not limited to:

• Remote printer troubleshooting and diagnostics
• Printer setup and configuration
• Network and wireless printer configuration
• Operating system and device connectivity support
• Technical consultation and support sessions

Once a technician has begun diagnosing, troubleshooting, configuring, or providing technical assistance, the service is considered rendered and is not eligible for a refund, regardless of the outcome, change of mind, or if the service is no longer required.

Cancellation

If you wish to cancel your service before any work has started, please contact us immediately. Cancellation requests received before service begins may be reviewed at our sole discretion.

Chargebacks

If you believe there has been an error with your payment, please contact Webmatic Solutions LLC before initiating a dispute or chargeback. We will make every reasonable effort to resolve billing concerns promptly. Chargebacks filed for services that have already been provided may be contested with supporting service records and documentation.

Refund Policy

Refund Method

Once your return is approved and the product is received and inspected, the refund will be processed via:

Original mode of payment (Credit/Debit Card, UPI, Net Banking, etc.)

Refunds are typically processed within 7–10 business days after product inspection.

Deductions

If any product is returned without original packaging, accessories, or has signs of use, a partial refund or restocking fee may apply.

Shipping for Returns

We offer free reverse pickup for eligible return cases.

In locations where reverse pickup is not available, customers may need to ship the item to our return center. We will reimburse reasonable shipping charges on verified cases of defective/damaged products.

Dispute Resolution

We aim to resolve disputes in accordance with applicable consumer protection laws.

Contact Us

For questions regarding this Refund Policy or your purchase, please contact our customer support team before purchasing any services or click below to start a request.